Reporting & Complaints (Notice & Takedown)
tameside.online acts as a host and intermediary: we don't pre-vet every listing, but we take reports seriously and operate a notice-and-takedown process. If you see something that breaks our rules or the law, please tell us — we'd rather hear about it.
How to report
- Use the "Report" button on any listing, message or user profile — this is the quickest way and sends the details straight to us.
- Or email us at hello@tameside.online if you can't use the button or want to report something else.
What to include
To help us act fast, please tell us:
- What you're reporting — a link to the listing, the username, or a copy/screenshot of the message.
- Why — what rule or law you think it breaks (e.g. scam, prohibited item, harassment, illegal content).
- Any evidence — screenshots, dates, amounts or other details.
- Your contact details, in case we need to follow up (you can ask to remain anonymous).
What happens next
- We review every report, usually quickly.
- If content breaks our rules or the law, we remove it and may warn, suspend or ban the account responsible.
- For anything that appears illegal or seriously harmful, we act promptly to take it down and, where appropriate, report it to the police or the relevant authority.
- We may contact you for more information, though we can't always share the outcome of action taken against another user.
We are committed to keeping users safe and to dealing responsibly with illegal and harmful content, consistent with our duties under the UK Online Safety Act 2023 for user-to-user services.
If your content or account is removed
If we've removed your listing or restricted your account and you think we've got it wrong, you can appeal:
- Email hello@tameside.online with the details and your reasons, quoting any reference we gave you.
- We'll review the decision fairly and let you know the outcome. If we made a mistake, we'll put it right.
Escalating an unresolved complaint
If you're not happy with how we've handled your report or appeal:
- Reply to our response or email hello@tameside.online asking for your complaint to be escalated for a further review by a senior member of the team.
- We'll aim to give you a final response within a reasonable time.
- For certain matters you may also be able to contact an external body — for example the police (including via 101, or 999 in an emergency), Action Fraud for scams, your local Trading Standards, or the Information Commissioner's Office (ICO) for data-protection concerns.